| Q1.How do you ensure your product and service quality? | All our processes strictly adhere to California proposition 65 lead/nickel/cadmium content standards.And we have 18~24months quality warranty against BL issue date. If the product does not work properly as described, and the problem is proven to be caused by our side, we will provide exchange services for the same specific item. Also, Infanta staffs will always be there for you if anything needed. |
| Q2.If we don't find what we need on your website, what should we do? Can I make an OEM&ODM order? | Yup! 1. We can do the product according your design. 2. We can design some styles according your idea, the design is free if you place the order follow. We can provide bespoke service to customers with specific requirements. You can send the detailed requirements by email, we will check if we can develop them. We develop new styles every month, and some of them may not yet be updated on our website. Or you can send us samples and we can develop the new models especially for you. |
| Q3.Can I buy 1 or 2 pieces of samples for testing before place bulk order? | Once clear your requirement and determined which product is ideal for you, we will send proforma invoice to you. You can pay via TT bank transfer, Western Union or Paypal as you like! |
| Q4.If we find your bank account different as before, how should we respond? | Please don't send the payment and double check with us before arrange payment. (Bank details will be listed in every piece of proforma invoice.) |
| Q5.What is your Minimum Order Quantity? | Different products have different MOQ, generally speaking, our MOQ is 120pcs, please don't hesitate to check with us for specific items. |
| Q6.What about delivery date? | If we have free stock of the item you need, we can send goods to you within 3~7 working days after receiving deposit or 100% payment into our bank account. If we don't have free stock, the delivery date can be different for different products. Generally speaking, it will takes 1 to 3 weeks. |
| Q7.What about shipping? | There is 3 main ways for you to choose the shipping way. By express door to door service,By sea,or By normal air freight. For less than 100kgs,we usually suggest buyer to choose express service,because it in fast. For more than that, it depends.Please ask our professional sales to help you make a best choice before you place the order. Please don't forget that our location is near to the deepest sea port in China-Ningbo Port,which means that we have the most convenient maritime transportation! |
| Q8.What's your company policy if we want to distributing your existing styles in our market? | We have some different policies for different target markets, so please feel free to contact us for detailed discussions and find the most preferential policies for you. Also, you are welcome to visit our factory and let's talk face to face! |
| Q9.What is your main Cooperation? | Main Cooperation: Served for big customer Wal-Mart. Served for USA & UK customer for Pandora jewelry. Served for USA for alloy/brass Jewelry. Served for Canadian customer for crystal jewelry and costume jewelry. Served for South Africa & Indian customer for big size necklace and bracelet etc. Served for Germany customer for Copper and Zircon Jewelry and Thousand of Silver Jewelry. We wish you are our next customer for your aimed production. |
| Q10.Why you choose us? | 1. STOCK SELLING,small order and Trial order accepted.1PC to 1 design is welcome. 2. We update new style everyday and keep more than 5,000 different designs. 3. We are supplier to Amazon,Ali Express and LAZADA/SHOPEE,directly. So you can get best factory price. 4. Strict quality control during every production process. We make final inspection for each piece before packing. 5. Very fashion designs,fashion costume jewelry. 6. Many designs to meet different customers demands. 7. We use best mateiral for jewelry and Most of workers have more than 3~5 years experience. 8. We have long-term business friendship with material suppliers, and the plating manufacturers we cooperated rank in top 10 in China. 9. We have not any returned purchase in 5 years and more than 80% repeat orders from customer due to high quality control system. 10. We will continue focusing on luxury and high quality jewelry, include brass/copper jewelry, zinc alloy jewelry, natural freshwater pearls jewelry, gemstone jewelry, S925 silver mixture jewelry, Swarovski Element Crystal jewelry, we are going to enlarge business in next 5 years to 500 workers and annual export value will be more than one hundred million. |
